1. Privacy approach
This policy explains how HedgeHub handles personal information when you use our website, create an account, purchase a membership, use member tools, track positions, join a Crew or contact support.
We aim to handle personal information transparently and consistently with applicable Australian privacy laws and the Australian Privacy Principles where they apply.
2. Information we may collect
- Account information: name, username, email address, phone number and account identifiers.
- Membership information: plan, billing cycle, subscription status, transaction references and payment-customer identifiers. HedgeHub does not need to store your complete card number.
- Preferences: sports, bookmakers, default stakes and other settings you choose.
- HedgeTrack information: positions, stakes, results, balances and performance records you choose to save.
- Crew information: referral codes, attributed signups, referral status and rewards.
- Support information: questions, issue reports, feedback and communications with HedgeHub.
- Usage and device information: page activity, basic browser/device details, security events and service logs needed to operate and protect the platform.
3. Why we use information
We may use information to create and secure accounts, provide tools and tracking, manage memberships and billing, apply referral rewards, personalise supported preferences, respond to support requests, prevent abuse, maintain platform reliability and comply with legal obligations.
We do not sell member personal information to advertisers.
4. When information may be shared
We may disclose information to trusted service providers that help us operate HedgeHub, such as payment processing, authentication, hosting, email delivery and platform infrastructure providers. We may also disclose information where required by law, to protect rights or security, or as part of a legitimate business restructure or transfer.
Providers are given only the information reasonably required for the relevant service and are subject to their own privacy and security obligations.
5. Overseas processing
Some technology providers may store or process information outside Australia. The countries involved can change as providers operate global infrastructure. Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards.
6. Cookies and browser storage
HedgeHub uses cookies and similar browser storage where needed for account sessions, preferences, security and member functionality. Some local browser storage may also be used to make tool and tracker experiences faster.
See our Cookie & Browser Storage Notice for more detail.
7. Retention and deletion
We keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, prevent fraud and meet legal or accounting obligations. Retention periods vary by information type.
If you want to request account closure or ask about deletion, use the Contact & Support page. Some records may need to be retained where law or legitimate record-keeping requirements apply.
8. Security
We use reasonable technical and organisational safeguards designed to protect member information. No online service can guarantee absolute security, so members should also use a unique password, protect their email account and report suspicious activity promptly.
See Account Security.
9. Access, correction and complaints
You can update supported account preferences in HedgeHub. For locked identity details, access requests, corrections or privacy questions, contact HedgeHub support.
If you have a privacy concern, please contact us first so we can review it. Information about Australian privacy rights is available from the Office of the Australian Information Commissioner.
10. Age restriction
HedgeHub is intended for adults aged 18 years and over. We do not knowingly provide betting-analysis memberships to children.
11. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The current version and update date will remain available on this page.