Help & feedback
Signed-in members can report an issue, send feedback and view known platform issues directly from the HedgeHub workspace.
Open your workspace →CONTACT & SUPPORT
Get to the right help quickly.
Member support is built into the HedgeHub workspace so an issue can be reported with the right account and page context, without asking you to share sensitive credentials.
Billing and plan help
Use Account and Membership for invoices, payment details, cancellations and supported plan changes. If something looks wrong, send a support report from your workspace.
Open Account →Membership questions
Our public membership page explains Starter, Pro and Elite access, billing cycles, plan changes and frequently asked questions.
View membership →Support stays connected to your HedgeHub account.
Signed-in members can send issues and feedback from the workspace so the report is attached to the right account and page without asking for passwords or bookmaker credentials.
What to include in a support report
Tell us what you were trying to do, what you expected to happen and what happened instead. A screenshot can help. Never send passwords, complete card information or bookmaker login credentials.
Policy and privacy questions
Questions about privacy, refunds, Crew rewards or these policies can also be raised through the member support channel. Relevant policies are collected in the Trust & Legal centre.